PRIVACY POLICY

PRIVACY POLICY - THE BASICS

1. Information We Collect
We may collect the following types of information:

1. Personal Information:

   • Name, phone number, email address, and billing information when you book a service or purchase a gift card.

   • Health-related information (e.g., allergies, medical conditions) you voluntarily provide to ensure safe and effective treatments.

2. Non-Personal Information:

   • Browsing data such as IP address, browser type, and device information when you visit our website.
      

2. How We Use Your Information
We use the information collected for the following purposes:

• To schedule and confirm your appointments.

• To process payments and manage billing.

• To tailor your treatments to your specific needs.

• To send service confirmations, reminders, and promotional offers (with your consent).

• To improve our website, services, and overall customer experience.
   

3. Sharing Your Information
Ojai Garden Spa respects your privacy and will never sell your information. We may share your information only in the following circumstances:

• With Service Providers: To process payments or manage bookings securely.

• As Required by Law: To comply with legal obligations or protect our rights.

• With Your Consent: For any other purpose you explicitly approve.
   

4. Data Security
We implement industry-standard measures to protect your data, including encryption, secure servers, and access controls. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights
You have the following rights regarding your personal information:

• Access: Request access to the information we have about you.

• Correction: Update or correct your information.

• Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.

• Opt-Out: Unsubscribe from promotional emails by clicking the "unsubscribe" link in the email or contacting us directly.

To exercise these rights, please email us at ojaigardenspa@gmail.com

6. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand website traffic and user behavior.
You can disable cookies through your browser settings, but some features of our website may not function properly without them.

7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: ojaigardenspa@gmail.com

• Phone: 805-256-2690

• Address: 212 E Matilija St
   

Thank you for trusting Ojai Garden Spa with your personal information. We are dedicated to providing a safe, nurturing, and confidential experience for all our clients.